If the USB 2.0 device is incompatible with USB 3.0, plugging it into a USB 2.0 port can solve the problem." Running Troubleshooter (when it is already plugged in to a USB 2.0 port) just returns the message "USB Mass Storage Device can't work properly with USB 3.0. On the new machine, Device Manager knows the Satmap is connected (lists as USB Mass Storage Device under USB controllers, as USB Device under Disk Drives and also under Portable Devices) but nothing else can 'see' it - neither File Explorer nor the Satmap application software. It works fine on an older machine that has only USB 2.0 ports (and therefore controllers) running Windows 10 vn1607. However I have a USB 2.0 device (a Satmap) which will not work on this machine in any of the ports. I have read that USB 2.0/3.0 should be upwards and downwards compatible and yes, the keyboard, mouse and various memory sticks work in all the ports. Should there be any controller or root hub for USB 2.0? one 'USB 3.0 eXtensible host controller' and one 'USB Root Hub (3.0)'. I have a new (May 2017) desktop PC running latest Windows 10 vn1703 with 2 USB 3.0 ports on the front and 4 USB 2.0 ports on the back.ĭevice Manager only lists USB 3.0, i.e.
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